Cart 0

FAQ 

65152872_2460663650821518_2881271204134518784_o.jpg

Q: How do I sign up for the Kimmberly Capone Interior Design, Design Programme?

A: You can sign up by visiting our showroom, Kimmberly Capone Interior Design, located in The Village at Vaughan Mills, one of our sales associates will be happy to assist you. Or, you can sign up online: www.kimmberlycaponeinteriordesign.com/free-design-service, or, call us at 905-738-2420.

-Once you’re signed up, our Design Coordinator will contact you as soon as possible, to schedule your complimentary In-home and In-store appointments.

 

Q: How much do your charge for your design services?

A: Our Design Service is completely FREE! We offer two complimentary design appointments: The first one is in-home;   -we measure, take pictures and discuss your space. The second, in-store, is where you meet with your designer, who will present you with the selection of furnishings made especially for you; complete with a 3D rendering of your room! -This way you can see what your room will look like when it’s finished.

 

Q: I want to keep some of my furnishings. Do I have to buy everything new or will you still work with my existing furniture?

A: No worries! We will work with your existing pieces. Our trained designers will coordinate your room around the pieces you wish to keep.

 

Q: I live outside Canada and want to have a Design Consultation with Kimmberly. How do I work with your company if I’m not in your local area?

A: We are currently developing our new E-Design Service for those who are living outside our local GTA area. You can sign up to be on our list here: www.kimmberlycaponeinteriordesign.com/edesign. Our Design Coordinator will contact you as soon as the details of the service come available.

 

Q: I live in the U.S.(or any country outside Canada). How do I purchase products?

A: Unfortunately, we do not ship outside Canada, as we are based in Vaughan, Ontario, Canada.

 

Q: How do I get pricing for products I see in your Instagram or YouTube Channel? 

A: For all pricing information, please visit our showroom, Kimmberly Capone Interior Design, located in The Village at Vaughan Mills. One of our sales associates will be happy to assist you.

 

Q: How do I get the dimensions on a product? ie. Dining Table, sofa, etc.. (any item)

A: Please either forward a picture with your inquiry to admin@kimmberlycapone.com, visit our showroom, Kimmberly Capone Interior Design, located in The Village at Vaughan Mills, or, call our store at 905-738-2420, and one of our sales associates will assist you.

 

Q: How much do I have to purchase; is there a minimum?

A: No. There is no minimum purchase amount. We work with many different budgets, and also offer financing. You are under no obligation to purchase. You only pay for what you order.

 

Q: Do you offer any financing?

A: We offer financing through Des Jardin for those who wish to finance their purchases.

 

Q: When do I pay for my order?

A: When you place your order we require a 50% deposit. All special orders are final sale. -No revisions, cancellations or returns. Once you place your order, we bring it in especially for you; it cannot be changed, or cancelled.

 

Q: How long does the furniture take to get in?

A: Our special orders take approximately 8-10 weeks for delivery. This is only a guideline, however, many of our items are custom made. Because of this delivery usually takes the full 8-10 weeks.  It also depends on availability: ie. if b/o’d, or a single accessory/furniture item amalgamation of shipment needs to occur. There are certain variables that occur that take time for the shipment to come in.

 

Q: How do I know when my furniture has arrived?

A: Once your order arrives, our administrative staff will contact you, in order to settle any outstanding balance prior to delivery or pick-up is scheduled from our warehouse.

 

Q: What happens if one of my furniture pieces is damaged when I have it delivered?

A: If an item is damaged, broken, or has any deficiencies, please send pictures of the damages as well as any labels and contact our customer service department via email: customerservice@kimmberlycapone.com. Please give a description of the problem, along with your contact information and a file will be opened. Our Customer Experience Manager will contact you for a resolution as soon as possible.

 

Q: What happens if my item is B/O’d?

A: If an item you have ordered is b/o’d or unavailable, we will let you know as soon as possible. When we get an update on your order we will contact you with the b/o information. If you choose to wait, we will keep track of your order with our supplier. Or, if you would prefer to reselect, your designer will offer a substitution, as close as possible to your original choice of product.

 

Q: If I buy an accessory in the store is it returnable?

A: As long as the item was in stock when you purchased. It is returnable within 7 days from the date of purchase.

 

Q: What is your return policy?

A: Only in stock items bought in store are returnable within 7 days. There are no returns or cancellations on any special orders.